CANCELLATION & REFUND POLICY
Understanding our policies helps us serve you better.
Welcome to Pantheon PC!
- We're thrilled to have you here. Before you dive in, please take a moment to read through our terms and conditions — we promise they're not as scary as they sound! By continuing to browse and use our website, you're agreeing to play by the rules outlined below, which work hand-in-hand with our Refund Policy to define how Pantheon PC and you get along in this little corner of the internet. If something doesn't quite sit right with you, no hard feelings — we'd just kindly ask that you hold off on using the site until things are sorted out.
CANCELLATION PRIOR TO SHIPMENT
- If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing or calling or messaging us at pantheon@brightstarcomp.com
or +6018-265-8765. Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment. If over 12 hours it will depend on situation.
RETURN POLICY
- The following are the policies to be eligible for return requests after shipment/ receipt of goods:
Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective (ONLY).
Only items that have been purchased directly from BRIGHTSTAR COMPUTER SDN BHD can be eligible for a return.
Incorrect Items:
- The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging and wrong component model.
Malfunction :
- The items is found to be malfunction upon receipt or within 7 working days. Can either choose to refund (contact us), or contact us and we will replace a new unit.
Returned items must meet the following requirements:
1.You have proof of purchase (order invoice number and receipt).
Item must be in new condition and returned in its original packaging and free gifts received with it.
2.All packaging must be unused, unmarked and not defaced in any manner.
3.Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
CHANGE OF ORDER AND CANCELLATION OF ORDER WILL NOT BE PERMITTED ONCE PAYMENT HAS BEEN CONFIRMED
- Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
REFUND POLICY
- Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 7-14 working days.
SHIPPING POLICY
- Shipping Address. We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change In Shipping Address
- Any changes in shipping address have to informed us before parcel sent out. Otherwise buyer will need to bear with the extra shipping fee
Shipping Time
- It typically takes within 7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 6:00 pm
weekdays only.
Tracking Number
- Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via Whatsapp
