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Warranty & Service Support

We offer two convenient ways to submit your computer or hardware for warranty, RMA, repair assessment, or technical support: Pick-Up & Return Service and Walk-In Service.

Pick-Up & Return Service

In the event of a computer or hardware failure, you may rely on Pantheon PC's Pick-Up & Return Service. This service includes the collection of your device, repair assessment, warranty or RMA processing where applicable, and the subsequent return of your computer or hardware.

Guidelines

• To initiate this service, please complete and submit the relevant service form. Our team will contact you via WhatsApp for further arrangements.
• Customers are responsible for ensuring that the computer or hardware is securely packed before collection.
• Where possible, please use the original packaging and provide sufficient protection such as bubble wrap and an additional outer box.
• For larger desktop PCs, please use the original Styrofoam-lined box if available.
• If your PC is equipped with a large or heavy graphics card, we recommend removing the GPU and packing it separately in its original packaging to reduce the risk of damage during shipping.
• Once the device is securely packed, Pantheon PC will arrange for parcel collection through an available courier service.

Terms & Conditions

• Pantheon PC and Brightstar Computer Sdn Bhd shall not be held responsible for physical damage caused during shipping. Customers are responsible for ensuring that their device is adequately and securely packaged.
• Additional shipping, diagnostic, or service charges may apply if the product is found to be non-faulty, outside the warranty period, or if the warranty is determined to be void.
• Additional charges may also apply to products or hardware not purchased from Brightstar Computer Sdn Bhd.
• Pick-Up & Return Service is available exclusively for eligible products purchased from Brightstar Computer Sdn Bhd and within the applicable warranty period, unless otherwise agreed by our representatives.
• While we take reasonable care when handling your computer or hardware, we shall not be responsible for any loss of data during inspection, repair, servicing, or RMA processing. Customers are strongly advised to back up all important data before submitting their devices for service.
  
  
  

Walk-In Service

For a more direct service experience, customers may visit our service centre for warranty claims, RMA submission, repair assessment, troubleshooting, and technical support.

Our technicians will perform an initial assessment of the reported issue. Depending on the nature of the problem, further testing, repair, or RMA processing may be required.

Service Centre

Central Office, 4048, 4th Floor, Plaza Low Yat
7, Jalan Bintang, Jalan Bukit Bintang
Bukit Bintang Central
55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Working Hours

Monday – Sunday
10:00 AM – 8:00 PM

Guidelines

• Please bring the affected computer or hardware to our service centre for inspection.
• Customers are encouraged to provide relevant proof of purchase, order information, or warranty details when submitting a product for service.
• For desktop PCs experiencing intermittent or system-related issues, customers may be required to bring the complete system to allow our technicians to perform a more accurate assessment.
• Initial assessment does not guarantee immediate repair or replacement. Some cases may require additional testing, parts replacement, or RMA processing.
• Customers are strongly advised to back up all important data before submitting their computer, storage device, or other hardware for servicing.

Terms & Conditions

• Repair assessments, warranty claims, and RMA processing are subject to the applicable warranty terms and conditions.
• Additional diagnostic or service charges may apply if the product is found to be non-faulty, outside the warranty period, physically damaged, or if the warranty has been voided.
• Products or hardware not purchased from Brightstar Computer Sdn Bhd may be subject to additional service charges or may not be eligible for warranty or RMA processing.
• Pantheon PC and Brightstar Computer Sdn Bhd shall not be held responsible for any loss of data that may occur during inspection, repair, servicing, replacement, or RMA processing.
• Submission of a product for Pick-Up & Return Service or Walk-In Service constitutes acceptance of the applicable Terms and Conditions.

For more information regarding our warranty coverage and related services, please refer to our full Terms and Conditions.