Shipping policy
SHIPPING POLICY
Pantheon PC, operated by Brightstar Computer Sdn Bhd (Company No. [201001037969 (921893-M)]).
Last updated: 22 July 2026
1. FREE DELIVERY
Delivery is free on all orders, nationwide, with no minimum spend. There is no separate shipping charge at checkout.
2. WHERE WE DELIVER
We deliver throughout Malaysia, covering Peninsular Malaysia, Sabah, Sarawak and Labuan.
We do not currently ship outside Malaysia. Orders with an overseas delivery address will be cancelled and refunded in full.
We deliver to residential, office and business addresses. We do not deliver to PO Box addresses.
3. OUR COURIERS
We ship with GDEX and DHL. The courier is selected by us based on destination, parcel size, declared value and service availability. You cannot nominate a specific courier.
4. PROCESSING TIME
Stock items — orders placed and paid before 3:00pm on a working day are picked, packed and handed to the courier the same working day. Orders placed after 3:00pm, or on a weekend or public holiday, are dispatched the next working day.
Custom-built systems — assembly, cable management, BIOS configuration and stress testing take 3 to 7 working days before dispatch. If any specified component is on allocation or backorder, we contact you with a revised timeline before starting.
Pre-orders and special orders — dispatched once stock arrives from the distributor. We keep you updated by email or WhatsApp, and you may cancel for a full deposit refund if the item does not arrive within the estimated window.
5. DELIVERY TIME
Estimated transit time once the parcel is with the courier:
- Klang Valley: 1 to 2 working days
- Peninsular Malaysia outside Klang Valley: 2 to 4 working days
- Sabah, Sarawak and Labuan: 3 to 7 working days
These are estimates provided by the courier, not guarantees. Peak season, festive periods, mega sale campaigns, flooding and courier network disruption extend transit times. Delivery is not made on Sundays or public holidays.
6. TRACKING
A tracking number is emailed to you the moment the parcel is collected by the courier. Tracking can take up to 24 hours to become active on the courier's system.
If your tracking has not updated for 3 consecutive working days, contact us and we will open a trace with the courier.
7. RECEIVING YOUR PARCEL
Please record an unedited unboxing video from the moment the sealed parcel is in your hands. It is the fastest way to settle any wrong-item, missing-item or damage claim.
Inspect the outer carton before signing. If it arrives crushed, punctured, wet or with tape that has clearly been cut and resealed, note it with the courier if you can, photograph it, and contact us within 72 hours of delivery.
All parcels travel at our risk until delivered to you. If a parcel is lost or destroyed in transit, we replace or refund it in full. You do not need to claim against the courier yourself.
8. ADDRESS ACCURACY
Check your delivery address and phone number before you pay. Once an order is dispatched we cannot redirect it.
Where a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available across the courier's delivery attempts, we will contact you to arrange redelivery. The redelivery cost is payable by you. If we cannot reach you, section 11 applies.
9. FAILED DELIVERY
Our couriers make the number of delivery attempts set by their own service terms, usually two to three, before returning the parcel to us. Keep your phone reachable on the delivery day. High-value parcels normally require a signature and identity verification on collection.
10. SELF-COLLECTION
You are welcome to collect your order in person at 4.012, 4th Floor, Plaza Low Yat, Jalan Bukit Bintang, 55100 Kuala Lumpur, open daily 10:00am to 9:30pm.
Wait for our message confirming the order is packed and ready before you travel. Bring your order number and photo identification. If someone else is collecting on your behalf, send us their name and IC number in advance.
11. UNCOLLECTED PARCELS
Where a parcel is returned to us and we cannot reach you across 90 days from our first notice, we may treat the order as abandoned and dispose of the goods to recover storage and handling costs, after a final written notice to your registered email.
12. PARTIAL SHIPMENTS
Multi-item orders may be split across several parcels, particularly where items ship from different stock locations. Each parcel is tracked separately, at no extra cost to you. Your order is not incomplete simply because one parcel arrives first.
13. INSTALLATION AND SETUP
Custom-built systems are shipped assembled and tested. Heavy coolers, GPU support brackets and loose fittings are secured or packed separately where transit risk requires it. Follow any instruction card included in the box before first power-on.
On-site setup and diagnosis within Klang Valley is included for Pantheon PC custom builds during the first 12 months. See our Return & Refund Policy for full terms.
14. CHANGES
We may update this Shipping Policy at any time. The version published when you place your order governs that order.
15. CONTACT
support@pantheonpc.com.my
WhatsApp +60 13-275 6726
